Designing a policy training package: Supporting Alison’s team to upskill jurisdictional policy capability
Alison (name changed) leads the learning and development team that provides training across government departments. Alison’s team had been driving a big policy training push as feedback from whole-of-government surveys identified policy capability as a significant gap. Alison’s team had training packages though they weren’t hitting the mark.
Identifying the challenges
- Departments weren’t registering staff to attend the policy training sessions.
- Alison’s team didn’t have the in-house capability to develop an appropriate training package.
- Alison understood that an off-the-shelf policy package wouldn’t solve the problem they were facing – they needed tailored training to meet their specific needs.
Our Solution
- Understand the problem: we worked with Alison and her team to understand what was and what wasn’t working including reviewing participant feedback and analysing their training package.
- Clarify what good looked like: it was important to have a clear understanding of what good looked like – to the learning and development team, department heads and staff.
- Ideate, ideate, ideate: Once we had a sound understanding of the problem and what they wanted the training package to do, we were able to turn our minds to identifying as many solutions as possible.
- Test and stress test: Once we had identified and developed the most feasible solution, we rolled out a pilot program to test it and continued to refine it based on participant feedback.
Results and Impact
- Alison and her team can now offer departments a contemporary and dynamic policy training package that has been designed to meet their needs.
- Participants in the pilot program were instrumental in enhancing the policy training package to make sure it worked for them.
- Through the pilot program there is increased awareness of the new package and individual departments are now enrolling their staff to participate.
- Participant feedback from the new package is identifying increased levels of satisfaction and confirmation that they would recommend others to attend.
- As more staff complete the policy training Alison and her team are steadily upskilling cross-department policy capability.
Conclusion
Alison knew she had to deliver policy training to upskill policy capability across the service and she knew she needed external expertise to develop and deliver a new program. By working closely with Alison and her team, and with participants from a range of departments we were able to develop and continue to deliver a training package that has met their brief.
Quote on policy design and implementation
Engaging The Policy Room to design and implement a new training package made sense. Their deep knowledge and experience of policy and their ability to share this with others was really important to us - and they delivered.

